We fry every order fresh, so once cooking starts we can't resell the food. This policy explains when you can cancel and how refunds work for orders placed on iraicchi.com with Iraicchi.
Cancelling an order
- Before the kitchen accepts it: call or WhatsApp us on +91 76958 62826 and we'll cancel and refund the full amount.
- After the kitchen accepts it: the food is already being prepared, so the order can't be cancelled or refunded.
When we cancel
If we can't fulfil your order — for example an item is sold out, your address is outside our 4 km delivery area, or the shop has to close — we'll tell you and refund the full amount, including the delivery fee.
Problems with your food
If an item is missing, wrong or not up to standard, WhatsApp us within 2 hours of delivery or pickup with your name, order time and a photo. We'll replace the item or refund it. Refunds for problems cover the affected items (and the delivery fee if the whole order was affected).
How refunds are paid
- Refunds go back to the original payment method (UPI, card, net banking or wallet) through our payment gateway.
- We start the refund within 1 working day of approving it. It usually reaches your account in 5–7 working days, depending on your bank.
- We don't give refunds in cash.
Not refundable
- Change of mind after the kitchen has accepted the order.
- Orders we couldn't deliver because the address or phone number was wrong, or nobody was available to receive it (see our delivery policy).
- Complaints reported more than 2 hours after delivery or pickup.
Contact
+91 76958 62826 (call or WhatsApp) · [email protected]